Shipping policy
Shipping & Order Cancellation Policy
At Evermont, we aim to make your ordering and delivery experience as simple and transparent as possible. Please review the information below regarding order cancellations, processing times, shipping, tracking, and delivery estimates.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing it.
Orders may be canceled within 12 hours of purchase.
After the 12-hour cancellation period, your order may have already entered processing and can no longer be canceled.
If your order has already been shipped, cancellation is no longer possible. However, you may still return the item after delivery in accordance with our Return & Refund Policy.
Processing Time
Our standard order processing time is 1–3 business days.
During peak seasons, promotional periods, or periods of unusually high demand, processing may take slightly longer.
Once your order has been processed, it will be shipped as soon as possible.
Shipping Method
Evermont automatically selects the most suitable shipping carrier for your order based on your destination and available logistics options.
This helps us provide the most reliable delivery performance available for your location.
Please note that customers cannot select a specific shipping carrier at checkout.
Estimated Delivery Time
Total delivery time consists of:
Processing Time + Shipping Time
All delivery times listed below are estimates based on typical logistics performance. Actual delivery times may vary depending on the destination, customs processing, carrier operations, seasonal demand, and other external factors.
Evermont ships worldwide.
United States & Canada
Processing: 1–3 business days
Shipping: 6–20 business days
United Kingdom
Processing: 1–3 business days
Shipping: 4–8 business days
Australia & New Zealand
Processing: 1–3 business days
Shipping: 5–10 business days
Europe
Processing: 1–3 business days
Shipping: 5–10 business days
Other Countries
Processing: 1–3 business days
Shipping: 6–15 business days
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your order using the tracking information provided in this email.
If you have not received your tracking details or are having difficulty tracking your shipment, please contact our customer support team at:
Important Shipping Information
Please keep the following information in mind when placing an order:
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Delivery times are estimates and are not guaranteed.
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Delays may occasionally occur due to customs clearance, shipping carrier issues, high-demand periods, or other circumstances outside our control.
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Some products may be shipped from our European showroom stock or directly from our manufacturing partners.
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Using multiple fulfillment locations allows us to offer competitive pricing and improve product availability, but delivery times may vary slightly depending on where your order is dispatched from.
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Customers are responsible for any applicable customs duties, import taxes, or other fees required by their local authorities.
Contact Us
If you have any questions regarding your order, shipping status, delivery, or tracking information, please contact us at:
Our customer support team will be happy to assist you.