Refund policy

Return & Refund Policy

At Evermont, customer satisfaction is important to us. We aim to provide quality products at competitive prices while making your shopping experience as straightforward as possible.

Please review the following Return & Refund Policy before submitting a return request.

30-Day Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, your item must:

Be unused or only lightly inspected or tried
Be in clean, resellable condition
Include the original packaging and any included accessories or components

We cannot accept returns for products that show:

Heavy wear, damage, or misuse
Stains, odors, or signs of washing
Missing parts, accessories, or packaging

All returned items may be inspected before a refund is approved.

Important Information About Our Products

Some Evermont products may be:

Sourced from showroom display collections across Europe
Shipped or distributed directly by our manufacturing partners

Because of this, minor variations may occasionally occur, including differences in packaging or slight marks caused by normal handling.

Minor cosmetic variations that do not affect the product's functionality are not considered defects.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 14 days of delivery.

When contacting our customer support team, please provide:

Your order number
Clear photos or video showing the issue

Once your claim has been reviewed and approved, we may offer:

A replacement product, or
A full refund

Damage caused by misuse, improper handling, accidental damage, or normal wear and tear is not covered under this policy.

How to Request a Return

To initiate a return, please contact us at:

support@evermontmall.com

Please include the following information in your request:

Your order number
Reason for the return
Photos or video, if applicable

If your return request is approved, our customer support team will provide you with return instructions.

Please do not send your return before receiving approval and return instructions from us.

Returns sent without prior approval may not be accepted or refunded.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for your order.

Refund processing typically takes 5–10 business days.

Please note that your bank, credit card provider, or payment processor may require additional time before the refund appears in your account.

Refund Eligibility

Full Refund

A full refund may be issued for eligible items returned in proper, clean, and resellable condition.

Partial Refund or Store Credit

A partial refund or store credit may be offered for lightly used items depending on their condition.

These requests are reviewed on a case-by-case basis.

No Refund

Refunds will not be issued for:

Heavily used or damaged products
Returns that do not comply with this policy
Return requests submitted outside the 30-day return window

Return Shipping Costs

Customers are responsible for the cost of return shipping unless otherwise agreed by our customer support team.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service when returning your order.

Evermont is not responsible for return shipments that are lost or damaged while being transported back to us.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, your order may have already entered processing and can no longer be canceled.

If your order has already been shipped, cancellation is no longer possible. However, you may request a return after receiving your order in accordance with this Return & Refund Policy.

Additional Conditions

Please note the following additional conditions:

Only purchases made directly through evermontmall.com are eligible under this policy.
We do not accept returns for products purchased through third-party sellers or marketplaces.
Orders confirmed as delivered by the shipping carrier are not eligible for refunds based solely on claims that the package was lost.
Shipping delays caused by carriers, customs processing, or other circumstances outside our control do not automatically qualify an order for a refund.
Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by local authorities.

Contact Us

If you have any questions regarding a return, refund, damaged item, or order cancellation, please contact our customer support team at: